What To Look For In A Business Phone System
Factors needs to be considered when you are looking for a business phone system. All of the factors will be dependent on the type of business that you are in and the number of calls that you are receiving. Your needs will be provided as there are various systems that are available in the market today. The needs that you have should be provided by the system that you will be choosing no matter what type it is.
The next thing that we will be talking about are the basic functions that a business phone system should have.
A voice mail is a basic function that a business phone system should have. The moment that the business will not be able to answer any phone call from its customer, it is a must that they will be able to leave a message on the phone. A good experience is what your customers will have especially for the first time callers if there is a voice mail feature in your phone system. You may get the phones that have a built-in voice mail on it or you can also install an external device to get the feature.
Another thing that would also give your clients a pleasant experience is feature called as music on hold. Providing your clients with music to listen to is a good way of treating them. If yo have a music that is used for your advertising, you can also use it here. A recording that is connected to the phone system is what makes this works.
Anther great feature that your business phone system should have is the conference call. At one time, you will be able to connect to multiple callers. You will be able to have discussions with more than one person in just one call.
It is in your business phone system that trunking should also be available. From the local phone company, you will be able to configure incoming lines. It can be done by installing T-1’s which are configured in the phone system as a trunk group. You will be basing your configuration to the volume of calls that you are receiving. The configuration will be more complex the moment that you will have a bigger business.
A must have basic feature in your business phone system is the auto attendant. Depending in the preference of the caller, the auto attendant is the one that directs it. This function works depending on the specific person that they are trying to reach. The moment that the extension is configured it the phone system, it will directly send them to that extension.
All of these features are basic and should be available in your business phone system.
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